BUSINESS SOFTWARE • IMPLEMENTATION • INTEGRATION • SUPPORT
Business Software Solutions for New Zealand Organisations
Choose the right software and get it working for your team.
Hatchit provides business software consulting, implementation, integration and support for New Zealand organisations. We help you assess new platforms and improve existing systems for sales, marketing, customer service, operations and reporting.
New Zealand-Based Consultants
Multiple Software Platforms
Supporting 200+ NZ Organisations
Explore the Software We Work With
Browse by business need or find a platform you already use. Many products support several areas, so the groups below are a starting point.
CRM and Data Management
Manage customer records, sales opportunities and the information your teams need to work together.
SugarAI (SugarCRM)
Sales, service and marketing processes
Bring customer information, workflows and follow-up into a structured setup. Help sales, service and marketing teams coordinate their work and maintain a clearer view of each customer.
- Sugar Sell
- Sugar Serve
- Sugar Market
- Sugar Predict
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Zoho
CRM and connected business applications
Start with a focused CRM or consider a wider suite of applications. Zoho offers options for customer management, customer experience, collaboration and connected business processes.
- Zoho CRM
- Zoho CRM Plus
- Zoho One
- Zia AI
- Zoho Workplace
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Salesforce
Customer workflows and platform customisation
Configure customer processes around your organisation’s requirements. Support tailored workflows, automation and connections between sales, service, marketing and other business systems.
- Sales Cloud
- Service Cloud
- Marketing Cloud
- Agentforce
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Microsoft Business Solutions
CRM, productivity, operations and data
Use Dynamics 365 for customer management and business operations, alongside Microsoft’s wider productivity and reporting tools. Hatchit helps you assess suitable applications and improve how your Microsoft environment works together.
- Microsoft Dynamics 365
- Microsoft 365
- Microsoft Copilot
- Microsoft Power BI
- Microsoft Fabric
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Freshworks
Customer support, IT service and sales
Organise requests, conversations and follow-up so teams can see what needs attention. Freshworks offers applications for customer support, internal IT service management and sales.
- Freshdesk Omni
- Freshservice
- Freshsales Suite
- Freddy AI
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Pipedrive
Sales pipelines and activity tracking
Give your sales team a clear view of opportunities, pipeline stages and the activities needed to move each deal forward. Keep next steps visible and follow-up easier to manage.
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Copper
Contact relationships and sales coordination
Keep contacts, opportunities and customer activity organised. Give your team a shared place to track relationships and coordinate sales follow-up.
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Creatio
CRM and configurable business workflows
Manage customer processes with configurable workflows and automation. Consider Creatio when your requirements call for applications and processes tailored to how your organisation works.
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Marketing Automation
Plan email campaigns, organise audiences and coordinate follow-up using customer information and engagement activity.
HubSpot
Marketing, sales and customer handovers
Give marketing, sales and service teams a shared view of enquiries, conversations and customer history. Help teams retain context as prospects move from initial contact to sales and ongoing service.
- HubSpot Sales Hub
- HubSpot Marketing Hub
- HubSpot Service Hub
- HubSpot Data Hub
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ActiveCampaign
Email marketing and automated follow-up
Use contact details and engagement activity to plan email content, audience groups and follow-up timing. Connect marketing automation with your CRM so communications reflect the customer’s situation.
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Keap
Contact management and business follow-up
Organise contact information and create consistent follow-up across enquiries, sales and ongoing customer communications. Reduce reliance on remembering each next step.
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Fundraising & Case Management CRMs
Support donor, supporter and member relationships, alongside fundraising administration, case information and reporting.
eTapestry
Donor records and fundraising activity
Maintain supporter information, record giving activity and coordinate fundraising communications. Keep the information your fundraising team needs in a more organised setup.
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Raiser’s Edge NXT
Fundraising and supporter relationship management
Coordinate donor relationships, fundraising activity and reporting across your team. Build a clearer picture of supporter involvement to inform ongoing engagement.
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Apricot
Case records and programme reporting
Organise participant information, document service delivery and report on programme activity. Support consistent records that help your team review the services it provides.
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Lead and Relationship Intelligence
Research prospects, understand account activity and identify relationships worth developing.
LeadFuze
Prospect research and contact discovery
Support a more structured approach to researching potential organisations and contacts. Help your sales team define and investigate prospects relevant to its target market.
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Leadfeeder
Company-level website visitor insights
Understand which organisations may be visiting your website and what content interests them. Use those signals to inform account research and relevant sales follow-up.
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Introhive
Relationship information and account visibility
Develop a clearer view of business relationships and connections across your organisation. Support account planning and collaboration with more accessible relationship information.
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Customer Conversations & Support
Handle customer questions, organise website conversations and pass enquiries to the right team.
Intercom
Customer messaging and support conversations
Bring customer questions and support conversations into a shared workspace. Give your team the context it needs to respond and manage outstanding requests.
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Drift
Website conversations and sales enquiries
Help website visitors ask questions and connect relevant enquiries with your sales team. Consider how conversations should be routed and followed up within your wider sales process.
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Dashboards and Analytics
Bring business measures together so your team can review performance, track progress and investigate changes.
Databox
Business dashboards and KPI reporting
Combine key business measures in dashboards that are easier to review and share. Reduce the need to gather figures manually from several systems for each reporting cycle.
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ClicData
Connected data and business reporting
Bring information from different sources together and prepare it for reporting. Create dashboards that help your organisation review the measures relevant to its work.
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Plecto
Team performance and target tracking
Make team targets and progress more visible. Use dashboards to support activity planning, performance discussions and a shared understanding of results.
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Power BI
Data visualisation and interactive reporting
Bring data from different sources into interactive reports and dashboards. Help your team explore performance, identify trends and investigate the figures behind business results.
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Not Sure Which Software Fits?
Identify where your team loses time, repeats tasks or struggles to find information.
Hatchit helps you turn those issues into clear software requirements. We assess suitable options against your processes, budget, integration needs and support expectations—including whether your existing platform could do the job with improvements.
How Hatchit Helps You Put Software to Work
We focus on how your team will use the software, what needs to connect and the support required to keep it useful.
Choose & Plan
Review your processes, priorities and current systems. Compare platforms against your requirements, integration needs and ongoing support expectations, then agree on the implementation scope.
Implement & Migrate
Configure records, workflows, permissions and reporting. Prepare and migrate the data your team needs in the new setup.
Integrate & Automate
Connect relevant applications and automate suitable tasks to reduce duplicate entry and manual handovers.
Train, Support & Improve
Help users understand the software in their roles. Resolve issues and refine the setup as your processes and requirements develop.
Frequently Asked Questions
How do we choose the right business software?
Start with the tasks you need to support, your essential requirements and the systems you already use. Hatchit helps assess suitable platforms alongside licensing, integration needs, implementation effort and ongoing support.
Can Hatchit improve our existing software?
Yes. We can review configuration, workflows, reporting, integrations and how your team uses the system. A better setup may address the problem without replacing the platform.
Can you connect software from different providers?
We assess the available integration options and the information you need to share. What is possible depends on the applications, licensing, access and data involved.
Can you help migrate our data?
Yes. Data migration can form part of an agreed implementation project. We assess the records, map relevant fields and identify any cleaning or preparation needed.
Do you provide training and ongoing support?
Training and support can be included according to your users’ needs and the agreed scope. We can also help review and improve the setup after implementation.
What affects implementation cost and timing?
Configuration, data migration, integrations, reporting and training all affect the scope. We work with you to clarify requirements and prioritise the work before implementation.
What if our platform is not listed here?
Tell us which software you use or are considering and what you need help with. We’ll discuss whether Hatchit can support your requirements.
Can we meet in person for advice, training or support?
Yes. Hatchit is based in Wellington, and we can arrange in-person meetings to discuss your requirements, review your systems or work through challenges with your team. In-person training and support can also be arranged, depending on your location and the agreed scope. We support organisations elsewhere in New Zealand remotely.
LET’S DISCUSS YOUR NEXT STEP
Let’s Talk About Your Software Needs
Tell us about your current setup, what needs to work better and any platforms you’re considering. You don’t need a technical brief or a shortlist to get started.
