Drive a Better Customer Experience

Sugar Sell is your no-touch, time-aware customer experience (CX) platform. 

Enable your business to create extraordinary customer relationships with one of the most innovative solutions on the market. Sugar Sell houses customer data in one place and builds a complete system for sales automation, collaboration and reporting.

Deliver collaborative selling by bringing the most important lead and customer information to the forefront. Customer profile information, actions, emails and conversations, means everyone involved in the sales process is always on the same page.

With SugarBPM, you can automate everything from lead attribution, process approvals, notifications and more, meaning your CRM works for you and not the other way around.

Personalised dashboards provide a central place users can track and monitor progress towards sales, activities, and other metrics.

Main Features

No-Touch Information Management

Automatically capture customer information from your email, text and other applications, and then augment it with 3rd party data and AI-based predictive insights. All with minimal or no data entry.

Time-Aware CX 

The only CX platform built on an event stream database that records every change event in the customer journey. Using Sugar, you’ll gain rich insight into the past, present, and future of all customer-facing business processes.


SugarCRM is fully customisable, and can be deployed in the cloud or on-site. With Sugar, you get to mould it exactly into works best for your business.

Sugar Market (ex-Salesfusion)

Inbound and outbound email marketing tools, social media management and ad word management tools, Sugar Market covers all your marketing automation needs in one cloud solution.

Sugar Serve

Everything you need to create outstanding customer experiences. Case Management, Service Console, Case Routing, Self-Service, SLA Management and Reporting.

Hatchit – your Sugar Partner

Our consultants have used Sugar since 2009.

If you want assistance from a local partner who knows how to best configure, customise and implement CRM so that you get maximum value then you’ve come to the right place.

For enquiries or further information please contact us.