Freshworks for unified customer experience
Freshworks provides a range of customer engagement software for businesses of all sizes, including CRM, Helpdesk and Field Service Management products making it easy for teams to acquire, close, and win customers for life.
These cloud-based suite of products work tightly together to increase collaboration and help teams better connect and communicate with their customers and co-workers.
Widely used by over 150,000 customers around the world, Freshworks is suitable for SMBs to Enterprise organisations in virtually every industry and vertical, including healthcare, finance, travel, media, manufacturing, education, IT, and more.
- Comprehensive customer engagement suite – Offering CRM, Helpdesk, and Field Service Management to streamline sales, support, and service operations.
- Seamless collaboration – Cloud-based products that integrate tightly to help teams connect, communicate, and deliver better customer experiences.
- Trusted globally – Used by 150,000+ businesses across industries like healthcare, finance, travel, education, and IT, from SMBs to large enterprises.
Software
Freshworks
Freshworks Suite of Products
Customer Engagement Solutions:
- Freshdesk: An omnichannel helpdesk ticketing system for customer support to delight customers and win them for life.
- Freshchat: Modern messaging software for sales, marketing, and support to turn visitors into leads and customers into happy, engaged users.
- Freshcaller: A cloud PBX system to provide a seamless communication channel to customers.
Sales & Marketing Solutions:
- Freshsales (formerly CRM): A CRM solution and sales system to enable sales teams with AI-based lead scoring, phone, email, activity capture, and more.
- Freshmarketer: All-in-one conversion optimisation suite to achieve better automation, faster conversions, and more sales
Freshworks Suite of Products
Employee Engagement Solutions:
- Freshservice: Refreshingly easy-to-use, simple-to-configure IT service management software to modernise IT and other business functions.
- Freshteam: Smart HR software to manage hiring, onboarding, time-off, employee data, and HR workflows.
- Freshrelease: Agile project management software to plan, track, test, and ship great software in a single place.
- Freshconnect: A contextual collaboration software to seamlessly collaborate with other teams with complete context.
With Freshsales, powered by Freddy AI, discover the best leads, boost engagement, drive deals and nurture existing customers with a smart comprehensive solution.
Freshdesk makes customer engagement accessible to businesses of all sizes, so you can deliver a high quality customer experience at scale at an affordable price
Right-size your IT Service Management with Freshservice. Modern ITSM with an intuitive, fast-time-to-value, and intelligent solution
With the Freshcaller Cloud PBX system you can deliver delight at scale without taking on the complexity of a legacy phone system. No hardware, downloads or maintenance costs.
what you get
Hatchit – your Freshworks Partner
We have certified and highly experienced consultants across the entire Freshworks platform.
If you’re looking at one or more of the Freshworks solutions for your organisation then working with a local partner who knows how to get results may benefit you.
For support or further information please contact us.
The Snaps
Freshworks Force Look
