CRM Software for Not For Profits

Independent Consulting
Multi-product support
Setup and Training
Customisation and Integration 

What is CRM used for?

Customer Relationship Management (CRM) software helps you collect, store, and manage interactions with current and potential constituents, case management, donors and volunteers to help you improve experiences and drive growth.

Many NFP’s use specialist CRM systems for data collection and reporting, and when done well they can also forecast future growth projections, provides automated workflows, track and manage donors, events, volunteers, scales your processes, saves time and optimises your entire performance.

Arming your team with the right software solution that compliments your processes and saves time will give you a competitive advantage.

Frequently Asked Questions – Cloud NFP Software

What are the main benefits of Cloud NFP Software?

  • Break down departmental silos by storing information in a single, all-inclusive solution
  • Access to data while out in the field visiting stakeholders or at events
  • Clearly view performance KPI’s
  • Align team members and prioritise the right tasks through transparency
  • Opening new revenue streams through multichannel communication
  • Consistent stakeholder experience thanks to better management and data sharing
  • Consistent contact information
  • Clear view of all interactions a stakeholder has with your organisation

What are the main features of Cloud NFP Software?

  • Multi-stakeholder Relationship Management Database
  • Fundraising Moves Management
  • Case History and Outcome Goals
  • Mobile and Web Access to data
  • Online Forms (Website Embedded)
  • Email Marketing and Reporting
  • Payment Processing and Receipting
  • User Dashboards

What do you get from a specialist partner?

You’ll get expertise in all aspects of software deployment from product selection, best-practice setup, customisation, integration and training.

Above all, you get the sense of being in safe hands – do it once, do it right.

By working with us you are guaranteed a smooth implementation.

We work with you to help find the processes, people, and technology you need to exceed your goals. Everything should show a return on investment, be it in revenue growth or time saving.

Straight-forward thinking you can follow.

Frequently Asked Questions – General

How much will it cost?

Historically specialist software has a reputation for being expensive. However, the reality is that you can get started on a minimal budget. It all depends on your needs, but deployment could cost anywhere from literally a few hundred dollars per month per organisation to upwards of several thousand dollars per organisation each month. Here are some considerations:

  • Number of users
  • Size of customer database (actual or anticipated)
  • Specialist needs
  • Implementation needs
  • Technical support needs
  • Customisation required
  • User training

What should I know in advance?

To some extent this will depend on what you need, but here are some common questions that people ask during the selection process:

  • Do I need a system to have any industry-specific features?
  • How easy is it to access information?
  • Is it easy to view or sort information based on my chosen criteria?
  • Are there any reports/dashboards included?
  • How easy is it for my users to learn?
  • What are the support options?
  • Are there any data storage limits and what are the additional costs?
  • What does the upgrade path look like?

These are just a start. For a smooth selection process, consider coming up with a personalised checklist for your needs.

Can I integrate with other products?

Yes! Virtually all NFP CRM’s have integration capability with the widely-used marketing, finance, business intelligence, and other popular platforms.

The Leading NFP CRM’s in NZ

For growing non-profits looking to move away from spreadsheets. Smart donor management and fundraising software that you can spend less time in but get more out of.


The leading cloud-based fundraising and donor management solution for larger, established organisations. Powerful analytics, enriched features and dynamic reporting.

Case management focused solutions. Make it easy to see the relationship between your programs and the outcomes your efforts are driving.

Penelope case management software keeps all your client data in one place, streamlines your processes, and helps you improve the outcomes of the people you serve.

eTapestry.1
eTapestry.2
eTapestry.3
Raiser's Edge NXT.1
Report Builder Raider's Edge
Raiser's Edge NXT.2
A1
A3
Apricot 2


Hatchit – your CRM Partner

Hatchit is an independent software consulting firm, specialising in CRM and Client Management software in New Zealand.

We work with new and existing CRM users to select, set up, and leverage their software through a wide range of professional services that include implementation, reporting, consulting, data migration, system integration, project management and database administration.

Let us help you select, deploy and manage your CRM.

If you need a custom solution to meet your goals then please get in touch.